To cancel your service please notify us by email:
Include the name which the account was registered and the specific reason for cancellation.
To stop your Automatic Recurring Billing, log in to your account profile and stop recurring payments directly from member profile page by clicking HERE then the "Stop recurring payments" button.

Refund Policy

NOTICE: Within 30 days of purchase: Full refunds will be issued for any reason if your ICS account phone number has not yet been activated. After 30 days of purchase: We will exchange your active ICS NUMBER for an alternate ICS number for any reason, AT NO ADDITIONAL COST TO YOU.
ICS pays in advance to acquire our ICS discount numbers based on the subscription level chosen by our customers at time of enrollment. Because we are not refunded by our provider, we cannot provide refunds due to the inmate being released sooner than your service is due to end or your realizing after you place your order that you don't require our services.
Once a number is issued and activated, WE CAN NOT PROVIDE A FULL REFUND FOR ANY REASON.
If the facility or it's phone provider does not allow use of this standard telephone number, it is not the fault of ICS. We only issue working telecom services and neither the facility nor it's pre-paid phone provider are affiliated with this company.

If you have paid for the service we encourage you to use the number provided. If there is a reason why you are unable to setup or use the number please let know so we can assist you.

Accept Credit Card Payments